Our commitment to providing dignified and compassionate care for our clients is the cornerstone of our company. This pledge outlines our core principles, which guide our every interaction and service delivery.

 

 Our team of dedicated care professionals is committed to creating a supportive and respectful environment where every individual's needs and preferences are honoured.

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Our Commitment to Our Clients

At the heart of our mission lies a deep respect for the inherent dignity of every individual. We believe that everyone deserves to live a life filled with purpose, meaning, and joy, regardless of their age, health condition, or personal circumstances. Our unwavering commitment to our clients encompasses several key aspects, including:

• Treating each individual with respect and compassion.

• Providing personalised care plans tailored to meet unique needs.

• Encouraging independence and promoting autonomy.

• Maintaining open communication and active listening.

•  Creating a positive and supportive environment that fosters well-being.

 

Respecting Individual Needs and Preferences

We understand that every person is unique and possesses individual needs and preferences. We value and respect these differences and strive to create a care plan that aligns with each individual's wishes and values. This includes:

• Engaging in open and honest conversations with our clients to understand their needs, preferences, and aspirations.

• Incorporating their values and cultural beliefs into their care plan.

• Respecting their choices and decisions, empowering them to maintain control over their lives.

• Providing a comfortable and familiar environment where they feel safe and respected.

 

Promoting Independence and Well-Being

We believe in fostering independence and promoting the well-being of our clients. Our care approach is designed to support and empower individuals to maintain their independence and lead fulfilling lives. We strive to:

• Encourage participation in activities that promote physical, mental, and emotional well-being.

• Provide support to enhance their abilities and skills, fostering a sense of accomplishment.

• Create opportunities for social interaction and engagement with their community.

• Promote a positive outlook on life and encourage them to embrace their passions.

 

Ensuring a Safe and Caring Environment

We prioritise the safety and well-being of our clients above all else. We maintain a safe and supportive environment that fosters trust and security. Our commitment to safety includes:

• Conducting thorough background checks on all staff members.

• Implementing rigorous safety protocols and procedures.

• Providing ongoing training and development for our care staff.

• Maintaining a clean and hygienic environment.

• Responding promptly to any concerns or emergencies.

 

We Will……

• Ensure that all staff involved in your care know about you and that information is consistent across your care team.

• Make sure we use your preferred name and communicate with you in your preferred language and in a format that meets your requirements.

• Ensure we meet your medication, food, drink, and daily comfort needs in a sensitive and compassionate manner and assist you whenever necessary.

• Ensure you experience care in an environment that actively encompasses respect for your individual values, beliefs and personal relationships.

• Consider your confidentiality at all times.

• Involve you in discussions and decisions about your care and treatment and offer you time to check you have understood what has been said and ask any questions.

• Ask you what matters and is most important to you and do everything we can to achieve this.

• Ensure we involve your family and those closest to you when you wish or need them to be.

• Treat you with kindness, compassion and empathy; we will treat you as we would ourselves wish to be treated.

• Maintain your modesty and privacy and dignity during care and treatment and we will respond promptly when you call for assistance or explain reasons for any delay.

• Ask you for your feedback and use this to make any changes to your care and treatment and to help us to improve our services.

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Our Top Aims

1. All staff must take personal responsibility for putting the person receiving care first

2. Staff will challenge practices they believe are not in the best interests of the people in their care

3. We will only recruit staff that have the compassionate values needed to provide dignified care as well as the clinical and technical skills.

4. When undertaking initial client assessments, the Client Liaison Nurses will take time to understand and record the needs and preferences of our clients and their relationships with family, friends and carers.

5. We actively encourage feedback from patients and their families at all times.

 

Continuous Improvement and Quality Assurance

We are constantly striving to improve the quality of our services and exceed the expectations of our clients. We embrace a culture of continuous improvement and are committed to:

• Gathering regular feedback from our clients and their families. Analysing data to identify areas for improvement.

• Implementing new strategies and practices to enhance the quality of care.

• Staying abreast of industry best practices and advancements in care.

• Maintaining a strong focus on quality assurance and compliance.

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Dignity Champions

A Dignity Champion is someone who believes passionately that being treated with dignity is a basic human right, not an optional extra. They believe care services must be compassionate, person centred and efficient. They are willing to do something to achieve this.

Our challenge is to put dignity at the heart of care services. 

Dignity Champions are willing to: 

• Stand up and challenge disrespectful behaviour rather than tolerate it

• Act as good role models by treating other people with respect, particularly those who are less able to stand up for themselves

• Speak up about dignity to improve the way services are organised and delivered

• Influence and inform colleagues

• Listen to and understand the views and experiences of citizens. 

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Become a Dignity Champion today and sign up online at dignityincare.org.uk

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