Care Coordinator 

Angela Hamlin Health Care Professionals is an independent Nursing & Care provider, offering personalised, professional domiciliary health care. Services include the provision of nurses and/or carers, ranging from short daily visits to longer day duties, as well as live-in residential options. We believe that you cannot teach someone to care, it comes from within, so with this in mind our carers and nurses are hand-picked for their character and values and are expertly trained to support our clients and their families. We do this to ensure we can closely match their interests, hobbies and personality with our clients so they can become the friendly faces they grow to know and trust. We are unashamedly traditional in our approach and endeavour to adhere to the high standards not only expected by the CQC, but most importantly, by our clients.

About the Role

This is an exciting opportunity to join AHHCP as a vital member of our team as Care Coordinator.

At Angela Hamlin Health Care Professionals, all of our team members are appreciated and valued as much as the client. We recognise the immense importance of the role of Care Coordinator as the person/s responsible for ensuring our clients are receiving the gold-standard of care in the comfort of their own homes.

You will be required to manage enquiries both face to face and on the phone, liaise and delegate effectively within the staff team, coordinate and maintain client and staff rotas on a monthly, weekly and daily basis, and monitor staff hours and punctuality. As healthcare is a 24/7 industry, you will be required, from time-to-time, to cover paid on-call duties at home in order to ensure we are available to our clients and staff should the need arise outside of office hours.

Responsibilities

• Organise and coordinate weekly rotas

• Liaise with clients and their families on a regular basis

• Ensure that the staff rotas are organised and sufficiently well planned, taking into account travel times and routes

• Work with recruitment team to ensure sufficient current and future staffing levels

• Plan and allocate care assignments to appropriate staff, with the upmost regard for the particular care needs of the client.

• Liaise as necessary with allied health professionals (e.g. GPs, district nurses, Occupational Therapists, hospitals etc) with the goal of delivering holistic, client-centred packages of care

• Dealing with queries from clients and families in a calm and professional manner at all times.

• Carry out on-call coordinating duties outside normal office hours.

• Regular updating of client notes and care requirements as and when needed, as well as ensuring the client notes are prepared and in the home for all visits.

• Effective communication with care staff, ensuring they are meeting all of the client's care requirements and are updating the office regularly.

Requirements

• Experience in managing and monitoring staff rotas

• Excellent IT skills including knowledge using Microsoft Office applications, as well as an ability to learn how to use care management software in a timely manner.

• Excellent organisation and communication skills

• Discretion and a commitment to adhering to strict GDPR guidelines

• Knowledge of the CQC and how it operates.

• Nursing/health care background is preferred

The Care Coordinator will be part of a growing organisation supporting private clients in their own homes in London and the surrounding areas.

The role will require achieving and ensuring safe practice and adhering to the regulations set out by the CQC.

At Angela Hamlin Care Professionals we strive to go that extra mile to ensure that as a care agency we focus on quality over quantity, demonstrating to our staff and clients that we are a team who cares. As well as domiciliary care, we offer services that ensure we stand out from our competitors, including Training for Relatives, Case Management, Patient Advocacy, Homeshare, and a bespoke Medical Concierge Service where we do the leg work so you don’t have to, connecting you to top medical professionals in their field while supporting you every step of the way.

Our Core Values: Honest, Adaptable, Motivated, Loyal, Integrity, Nurturing